Bosch E-Repair Online Service Network
Bosch Introduces E-Repair; Connects Customers Online with Bosch Service Network
Repairing Bosch power tools and measuring tools is easier, faster and more convenient
Mt. Prospect, Ill., June, 2014 – Bosch announces the expansion of its customer service offerings, making it easier and more convenient for Bosch customers to utilize the company’s unmatched repair services. With the new Bosch E-Repair, owners will benefit from having a customized repair submission and tracking system at the click of a button. This means faster service, expanded convenience and a high level of transparency that allow customers to take control of their repairs.
“We understand how important it is for our customers to minimize downtime and to get back on the job,” said Randy Valenta, Bosch director, product service. “With the newly expanded Bosch E-Repair process, we’ve elevated our industry leading repair service to offer yet another time-saving solution for owners.”
Through Bosch E-Repair, service and repair options are streamlined, creating a standardized communications process from start to finish. Owners can submit a tool repair request, access a prepaid UPS shipping label to ship tools to one of six regional Bosch Factory Service Centers, or one of more than 500 Bosch Authorized Service Centers in their network and ultimately track its status* – either directly from their confirmation e-mail or on the Boschtools.com website.
“We’ve optimized the process to decrease wait time and increase transparency, while continuing to offer our industry-leading repair services such as MaxVantagePRO*,” added Valenta. “Under MaxVantagePRO*, the repair cost is not to exceed approximately half of the tool’s replacement price so customers will never overpay for their repair. If we can’t repair it at the MaxVantage price, we’ll replace it with a Bosch factory reconditioned tool at the MaxVantage price.”
For more information about Bosch E-Repair or to find a service center near you, visit: http://www.boschtools.com/eRepair or call 877-BOSCH-99.
*Repair Status and MaxVantagePRO only applies for E-repairs sent to Bosch Factory Service Centers.
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About Bosch:
The Bosch Group is a leading global supplier of technology and services, active in the fields of automotive technology, energy and building technology, industrial technology, and consumer goods. According to preliminary figures, more than 306,000 associates generated sales of 52.3 billion euros ($67.2 billion) in 2012. The Bosch Group comprises Robert Bosch GmbH and its more than 350 subsidiaries and regional companies in some 60 countries. If its sales and service partners are included, then Bosch is represented in roughly 150 countries. This worldwide development, manufacturing, and sales network is the foundation for further growth. Bosch spent some 4.5 billion euros ($5.8 billion) for research and development in 2012, and applied for over 4,700 patents worldwide.
The Bosch Group’s products and services are designed to fascinate, and to improve the quality of life by providing solutions which are both innovative and beneficial. In this way, the company offers technology worldwide that is “Invented for life.”
In the U.S., Canada and Mexico, the Bosch Group manufactures and markets automotive original equipment and aftermarket products, industrial drives and control technology, power tools, security and communication systems, packaging technology, thermotechnology, household appliances, solar energy, healthcare telemedicine and software solutions. Having established a regional presence in 1906, Bosch employs over 22,500 associates in more than 100 locations, with sales of $9.8 billion in fiscal year 2011. For more information, please visit www.boschusa.com, www.bosch.com.mx and www.bosch.ca.
About Robert Bosch Tool Corporation:
Robert Bosch Tool Corporation in North America, was formed in January 2003 when Robert Bosch GmbH combined its North American power tool, accessory and lawn and garden divisions into one organization. As a manufacturing pioneer with more than a century’s worth of experience, the Bosch name has become synonymous with engineering excellence. With 18,000 employees worldwide and 3,500 in North America, the Robert Bosch Tool Corporation is a world leader in the design, manufacture and sale of power tools, rotary and oscillating tools, accessories, laser and optical leveling and range finding tools, and garden and watering equipment. For more information, call toll free 877-BOSCH-99 (877-267-2499) or visit www.boschtools.com, www.dremel.com, www.skiltools.com, www.rotozip.com, www.cstberger.com, www.vermontamerican.com, www.gilmour.com, www.lrnelson.com.